Contact Us
To contact us - please fill out the form at the bottom of the page.
Note: We are facing very high demand and may take up to 3 working days to reply to email request.
Ensure you read our frequently asked questions below in case the answer to your query lies there!
For package tracking please visit our tracking page. Note that tracking information may take a few days to update.
How do I track my order?
Please refer to our tracking page for information on how to track your order.
How long does shipping take?
Enjoy free shipping with complimentary parcel insurance. See estimated shipping times below:
🇺🇸 USA: 7-14 Business days after dispatched
🇦🇺 Australia: 8-20 Business days after dispatched
🇬🇧 UK: 5-9 Business days after dispatched
🇨🇦 Canada: 8-15 Business days after dispatched
🇪🇺 Europe: 6-15 Business days after dispatched
🌎 Rest of World: 5-25 Business days after dispatched
Will there be a shipping confirmation once the order is placed?
We will update you with a tracking number through email approximately 1-3 working days after you place your order. For customized orders, it takes approx. 3-8 working days send you a tracking number.
Do you ship internationally?
Yes, we offer free worldwide shipping!
How can I contact you?
You can contact us by emailing support@ziella.co or filling out the form below.
Will you be adding more products?
We are focused on sourcing the best products our customers, as a result, we are constantly researching and adding new quality products to our store
How do you ensure the quality of your product?
We have a dedicated sourcing team that works directly with manufacturers abroad. Quality control and inspections are routinely performed to ensure high standards are met.
How to order?
1. Go to the item page of the product that you would like to order.
2. Select the quantity of items that you would like to order and click “Add to Cart”
3. Click "Check Out" in the pop up window.
4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
5. Click "Continue to payment method" on the next screen
6. Then fill in your credit card information (or PayPal) and click "complete order" to finish the transaction.
Email:
support@ziella.co
Address:
1401 Brickell Avenue Ste 330 Miami, Florida 33131
Note: This is NOT a returns address. Any return parcels sent to this address will not be processed as a successful return.
