Shipping Policy

📧 Contact Us: For any inquiries, reach out at

🌍 Shipping Cost: Exciting news! We offer FREE SHIPPING on all orders, worldwide! 

🕒 Shipping Times:
Note: Personalized orders take an additional 3-8 working days to process since each item is uniquely crafted by our team.
🇺🇸 USA: 7-14 Business days
🇦🇺 Australia: 8-20 Business Days 
🇬🇧 UK: 5-9 Business Days 
🇨🇦 Canada: 8-15 Business Days 
🇪🇺 Europe: 6-15 Business Days
🌎 Rest of World: 5-25 Business Days

⚠️ Important: Delivery times are approximate post-dispatch and may vary due to external factors. Exact delivery dates cannot be guaranteed.

⏳ Processing / Handling Times:
🚀 Standard orders: 1-2 working days to dispatch.
🎁 Customised items (e.g., Engraved bracelets, custom photo bracelets): Additional 3-8 working days for processing.

🔍 Tracking: ✅ Tracking info available after processing. 🔗 Track here: Track Order 🔍 Tracking updates may take 1-2 days.

❗ Important: As the recipient, tracking and fulfilling customs requirements are your responsibility. No refunds or replacements for orders marked as "return to sender" or "unsuccessful delivery."

🤷 Missing Package? If your item is missing or late (over 30 days), contact us immediately! We'll send a replacement ASAP. 📧 Email us:

🔐 Lost/Stolen Packages? Ziella is not liable for lost/stolen packages. If tracking shows delivery but you haven't received it:

  1. Contact your shipping carrier.
  2. File a report with local police (if suspected stolen).
  3. Need help? Email us:

💸 Duty Tax: Duty tax rarely applies due to small order costs. However, it's your responsibility to check and pay any applicable duty tax.

❌ Order Cancellations: Cancellation only within 1 hour of purchase. We process orders quickly!

📦 Damaged Packages: Received a damaged product? Email us at within 30 days with proof, and choose between a free re-shipment or a refund.

🔄 Returns: Returns accepted for store credit (sale items) or full refund (retail price items). Contact us at Damaged packages eligible for refund/exchange. Customised items cannot be returned.

  • Parcels that are returned to sender address without prior contact with our support team are NOT valid for a refund. Sender address and business registration address are NOT the same address as our returns facility.

📧 Contact Us: For any inquiries, reach out at