Returns and Refund Policy

🔧 Manufacturing Error/Damage Policy:

  • If your item has a manufacturing error or arrives damaged, please 📧 contact us within 3 days of delivery.
  • We'll replace any damaged item free of charge. 🆓
  • 🚨 Note: Damage reported after 3 days is considered customer-caused and not covered.

💸 Refunds & Returns (Within 30 Days):

  • Changed your mind? No problem! Return within 30 days, but note that return shipping costs are your responsibility. 📦
  • Parcels that are returned to sender address without prior contact with our support team will NOT be approved for a refund. Sender address and business registration address are NOT the same address as our returns facility.
  • 🔄 Once we receive the item, we'll process your refund via your original payment method (2-7 business days processing time).
  • Please email us at to initiate the returns process

⏳ Late Items & Shipping Delays:

  • Delays due to unforeseen circumstances (COVID-19, natural disasters, etc.)? We can't cancel/refund until the item is returned to us.
  • 📆 After 30 days, if your parcel is lost or undelivered, we'll happily refund your order.

🔍 Missing Package (In Transit):

  • Item missing or late for over 5 weeks? Contact us for a swift replacement. We prioritize resolving these issues ASAP. 🌟

🚫 Lost/Stolen Packages:

  • Ziella isn't responsible for lost/stolen packages.
  • 🕵️‍♂️ If tracking shows delivery but you haven't received it, please report to your shipping carrier and possibly file a police report.
  • Need help? Email us at

🕒 Cancellations:

  • You can cancel your order within 1 hour for a full refund. After 1 hour, it may have been dispatched and can't be cancelled/refunded. ❌

📧 Contact Us: