Returns and Refund Policy
🔧 Manufacturing Error/Damage Policy:
- If your item has a manufacturing error or arrives damaged, please 📧 contact us within 3 days of delivery.
- We'll replace any damaged item free of charge. 🆓
- 🚨 Note: Damage reported after 3 days is considered customer-caused and not covered.
💸 Refunds & Returns (Within 30 Days):
- Changed your mind? No problem! Return within 30 days, but note that return shipping costs are your responsibility. 📦
- Parcels that are returned to sender address without prior contact with our support team will NOT be approved for a refund. Sender address and business registration address are NOT the same address as our returns facility.
- 🔄 Once we receive the item, we'll process your refund via your original payment method (2-7 business days processing time).
- Please email us at firstname.lastname@example.org to initiate the returns process
⏳ Late Items & Shipping Delays:
- Delays due to unforeseen circumstances (COVID-19, natural disasters, etc.)? We can't cancel/refund until the item is returned to us.
- 📆 After 30 days, if your parcel is lost or undelivered, we'll happily refund your order.
🔍 Missing Package (In Transit):
- Item missing or late for over 5 weeks? Contact us for a swift replacement. We prioritize resolving these issues ASAP. 🌟
🚫 Lost/Stolen Packages:
- Ziella isn't responsible for lost/stolen packages.
- 🕵️♂️ If tracking shows delivery but you haven't received it, please report to your shipping carrier and possibly file a police report.
- Need help? Email us at email@example.com.
- You can cancel your order within 1 hour for a full refund. After 1 hour, it may have been dispatched and can't be cancelled/refunded. ❌
📧 Contact Us:
- For any queries, feel free to reach out at firstname.lastname@example.org.