Shipping Policy (Deprecated)

Contact Us: For any inquiries, reach out at [email protected]

Shipping & Processing Policy:

Shipping Cost: Exciting news! We offer FREE SHIPPING on all orders, worldwide! 

Processing Times:

  • Standard items: 1–2 business days to dispatch
  • Personalized items (e.g., engraved jewelry): Require an additional 3–8 business days for crafting and quality check

Note: The majority of our orders are personalized, which may extend total fulfillment time.

Estimated Shipping Times (After Dispatch)

  • 🇺🇸 USA: 7–15 business day
  • 🇦🇺 Australia: 8–20 business days
  • 🇬🇧 UK: 5–9 business days
  • 🇨🇦 Canada: 8–15 business days
  • 🇪🇺 Europe: 6–15 business days
  • 🌍 Rest of World: 5–25 business days
⚠️ Please Note: All shipping timeframes are estimates and may vary due to external factors — including recent U.S. trade policy updates, customs delays, courier disruptions, and high seasonal volume.

These ongoing challenges have led to temporary fulfillment slowdowns across many international routes. We appreciate your patience and understanding.

Mother’s Day Cutoff: Orders placed after April 23rd (USA) are not guaranteed to arrive by Mother’s Day. We encourage ordering early to avoid disappointment.

Late delivery is not grounds for refund unless the package is officially marked as lost by the courier.

Once an item has shipped, it is not eligible for cancellation.

If you experience any delivery issues, please contact our support team — we’re here to help and will always do our best to make it right.

 

Tracking: Tracking info available after processing. 🔗 Track here: Track Order 🔍 Tracking updates may take 1-2 days.

Important: As the recipient, tracking and fulfilling customs requirements are your responsibility. No refunds or replacements for orders marked as "return to sender" or "unsuccessful delivery."

Missing Package? If your item is missing or late (over 30 days), contact us immediately! We'll send a replacement ASAP. 📧 Email us: [email protected]

Lost/Stolen Packages? Ziella is not liable for lost/stolen packages. If tracking shows delivery but you haven't received it:

  1. Contact your shipping carrier.
  2. File a report with local police (if suspected stolen).
  3. Need help? Email us: [email protected]

Duty Tax: Duty tax rarely applies due to small order costs. However, it's your responsibility to check and pay any applicable duty tax.

Order Cancellations: Cancellation is valid only within 1 hour of purchase. We process orders quickly!

Damaged Packages: Received a damaged product? Email us at [email protected] within 30 days with proof, and choose between a free re-shipment or a refund.

Returns: Returns accepted for store credit (sale items) or full refund (retail price items). Contact us at [email protected]. Damaged packages eligible for refund/exchange. Customised items cannot be returned.

  • Parcels that are returned to sender address without prior contact with our support team are NOT valid for a refund. Sender address and business registration address are NOT the same address as our returns facility.

Contact Us: For any inquiries, reach out at [email protected]